Domino’s Pizza has settled a long-running dispute with its franchisees, opening the way for more stores and the adoption of new technology at the fast-food chain.
The FTSE 250 group said it would spend £20m over three years on digital technology, app development and other XXX to improve customer service and increase revenue. It will also spend more on marketing, improve its food rebate scheme and increase incentives to encourage new stores.
In return, Domino’s franchise operators have agreed to open at least 45 new stores a year over the next three years, take part in new national promotional deals and adopt new technology such as GPS tracking and store formats.
Domino’s said trading in 2021 would be in line with expectations. In 2022 sales growth will speed up and earnings will meet current market expectations. The deal will lead to higher sales and profitability in the medium to long term, it predicted. Over the medium term the company will achieve at least the upper end of its £1.6bn-£1.9bn of sales and exceed the of 200 new stores, it predicted.
Domino’s franchisees have been in dispute with the parent group over various matters for several years and have been refusing to open more stores. The franchisees buy food and services from Domino’s that are subject to fluctuating costs, inflation and demand.
Domino’s said in recent years the UK operation had lagged behind the company’s operations in the rest of the world. The deal with franchisees unlocks a problem that had held it back, it said.
Dominic Paul, Domino’s chief executive, said: “This is an important moment for Domino’s, and I’m delighted we have reached what is truly a great resolution with our franchisees. The resolution we have reached is a good one for franchisees, our people and our shareholders. It means that our interests are aligned, and we are now in an even stronger position to execute our strategic plan.”
