Ofcom launches investigation into Royal Mail over failure to meet delivery targets

by | May 31, 2022

Communications watchdog Ofcom has launched an investigation into postal service and courier company Royal Mail’s failure to meet its delivery targets over the last twelve months.
According to Ofcom rules, Royal Mail must deliver 93% of first class mail within one working day of collection and 98.5% of second class mail within three working days of collection.

However, the regulator said on Tuesday that across 2021-22 only 81.8% of first class mail and 95.4% of second class mail was delivered before the respective deadlines. Ofcom also noted that Royal Mail had set itself a target of completing 99.9% of delivery routes on each day that delivery is required but has only managed to complete 94.09% of routes.

“Royal Mail is also required to deliver 91.5% of first class stamped and metered mail products within one working day in 118 postcode areas of the UK – but it didn’t meet this target in any of these postcode areas,” said Ofcom.

“Ofcom takes quality of service very seriously. In our investigation we will gather evidence to understand the reasons behind this lapse in performance, and will determine whether Royal Mail has breached its requirements.”

As of 1325 BST, Royal Mail shares were down 4.09% at 315.46p.

Reporting by Iain Gilbert at Sharecast.com

Related articles

Ryanair passenger numbers jump 9% in December

Ryanair passenger numbers jump 9% in December

(Sharecast News) - Budget airline Ryanair reported a 9% jump in December passenger numbers on Wednesday. Traffic rose to 12.54 million from 11.52m in the same month a year earlier, while the load factor - which gauges how full the planes are - ticked down to 91% from...

Wizz Are passenger numbers soar in December

Wizz Are passenger numbers soar in December

(Sharecast News) - Hungary-based budget airline Wizz Air reported a strong rise in December passenger numbers as demand continued to rebound from the Covid pandemic. The company on Wednesday said it carried 4,964,857 passengers, an 18.8% increase year on year. For the...

Trending stories

Join our mailing list

Subscribe to our mailing list to receive regular updates!